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5 Star Customer Service Webinar
January 22, 2014
Title: 5 Star Customer Service
Date: January 22 – 1 pm eastern, 12 pm central, 11 am mountain, 10 am pacific
Trainers: Joy Brand-Richardson
Target: All JCC Staff
Description: JCCs offer excellent programs and facilities but if our Customer Service is not excellent our customers will go someplace else. This webinar will cover five important points in customer service: Open Communication, Making Personal Connections, Creating Memorable Experiences, Follow Up and Follow Through and how to Sharpen Internal Communications.