Don’t Let Them Drive You Crazy: Managing the Difficult Customer/Volunteer/Lay Leader

In the customer service part of your work, are you spending 95 percent of your time managing 5 percent of your customers? And are you exhausted by it? Learn some tricks of the trade from a master – how to make No sound like Yes, how to offer concessions that don’t hurt, and how to walk away safely when everything else fails.
To Register: http://www2.gotomeeting.com/register/572727586

Date: November 16, 2011 at 2 pm eastern, 1 pm central, 12 pm mountain, 11 am pacific
What: Webinar
Trainer: Alan Goldberg, Vice-President JCC Association
Target: All JCC staff
Fee: Free