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Making Members Feel Special Webinar
October 21, 2013
Title: Making Members Feel Special
Date: Monday, October 21 at 2 pm eastern, 1 pm central, 12 pm mountain, 11 am pacific
Trainers: Patricia Kirk, Regional General Manager of Club One
Target: All JCC staff
Description: In today’s economic environment customer service requires more than just providing “good service”. Customer service goes much deeper. If we want our members to buy the great services we offer, to stay with us and to refer us, then we need to know how to make our customers feel “special”. They need to believe in what we offer and know we care about them.
In this webinar you will:
· Understand what is takes to provide “remarkable” customer service
· Learn the importance of WHO we are, WHY we are here, WHAT we want to create, HOW to create it so that our customers feel “special.”
· Explore the Keys of “Great Customer Service” and the 7 Building Blocks of A Great Member Experience