We lead and connect the JCC Movement, advancing and enriching North American Jewish life.
Description: Exceptional clubs don’t happen by accident and they appear in every strata of the marketplace – low-price, mid-price and high-price. Their common denominator is the conscious choice to make customer experience their strategy and the adoption of the habits that make it successful. Learn what “exceptional” really means and how you can put your club(s) on the “exceptional” path. If you want to learn how many of the world’s best companies, including fitness organizations, drive customer experience strategy, this session is for you – regardless of the size of your organization.
Panelists: Blair McHaney and Calen Williams