Webinar: You’re the Most Important Person in this Person’s Day

Whether you lead the Zumba class, organize the spring gala, or guard the doors, an important aspect of your job is to provide the best possible experience for every person who walks into the JCC. You can learn how to create the kind of experience that will keep your customers coming back forever. Find out what six years of research has discovered about the impact you have on your customers. This session is especially suited for JCC staff who have the most interaction with members and users, including receptionists, front desk and group exercise instructors.

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Webinar will be led by Deann Forman and will begin, live, July 12 @ 2pm EST, 1pm CST, 12pm MST, 11am PST.